Privacy Policy

Overview

RoyalFitApp LLC, operating as KinWise and KinWisdom ("we," "us," "our," or "the Company"), operates kinwisdom.com and the KinWise mobile app. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our family legacy platform.

Information we collect

We collect the following types of information:

• Account information — name, email address, and password when you create an account.
• Phone number — if you opt in to SMS messaging for receiving family prompts and replying to questions.
• Content you submit — text responses, voice recordings, video recordings, and photos that you contribute to your family archive.
• Device information — push notification tokens so we can send you notifications on your mobile device. We do not collect device identifiers for tracking purposes.
• Payment information — billing details are collected and processed directly by Stripe. We do not store your credit card number on our servers.
• Shipping address — if you order a printed book, your shipping name and address are collected during checkout to fulfill your order.
• Usage data — basic server logs necessary to operate the service (e.g., timestamps of requests). We do not use third-party analytics or tracking tools.

How we use your information

We use your information solely to provide and improve the KinWise service:

• Delivering the service — storing your responses, displaying them to your family group, and delivering daily prompts.
• Transcription — audio and video recordings are sent to OpenAI Whisper for transcription so your spoken words can be searched and read by family members.
• Semantic search — text and transcripts are converted into vector embeddings using OpenAI so your family can search across responses by meaning.
• SMS delivery — phone numbers are shared with Twilio to send and receive SMS messages for family prompts and responses.
• Email — email addresses are shared with Resend to send transactional emails such as invitations and gift notifications.
• Push notifications — device push tokens are used via the Expo Push API to deliver notifications to the iOS app.
• Payments — billing is processed through Stripe for subscriptions, gift purchases, and print orders.
• Print fulfillment — if you order a printed book, your shipping name and address are shared with our print-on-demand partner (Lulu) to manufacture and deliver your book.

SMS messaging

If you provide a phone number, you may receive SMS messages containing family story prompts, family updates, and invite notifications from KinWise. SMS messages are sent only to family members who have been explicitly invited by a Family Historian (administrator) and have confirmed participation via an invite link or by replying to a message.

Message frequency: Message frequency varies based on your family's schedule, typically 1–3 messages per week.

Message and data rates may apply.

Opt-out: You can opt out at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further messages will be sent. To re-subscribe, reply START.

Help: Reply HELP to any message for assistance, or email us at hello@kinwisdom.com.

No sharing of mobile numbers: Your mobile phone number will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers are used solely to deliver KinWise family messages to you.

Data storage and security

Your data is stored in Supabase, which hosts our database and file storage on infrastructure located in the United States. All data is encrypted at rest and in transit. Media files (audio, video, photos) are stored in Supabase Storage with access controlled through signed URLs that are only available to authenticated members of your family group.

We use industry-standard security measures including encrypted connections (TLS), secure password hashing, and role-based access controls to protect your information. Access to your family's content is restricted to invited members of your family group.

Third-party services

We share data with the following third-party services only as needed to operate KinWise:

• OpenAI — processes audio/video for transcription and generates text embeddings for search. Your content is sent to OpenAI's API and is subject to their data usage policies.
• Twilio — sends and receives SMS messages. Phone numbers and message content are shared with Twilio.
• Stripe — processes payments. Billing information is handled directly by Stripe and subject to their privacy policy.
• Resend — sends transactional emails such as invitations and notifications.
• Expo (Push Notifications) — delivers push notifications to mobile devices via Apple Push Notification service.
• Supabase — provides database hosting, authentication, and file storage.
• Lulu — fulfills print-on-demand book orders. Shipping name and address are shared with Lulu to manufacture and deliver your book. Lulu's privacy policy governs their handling of this information.

We do not sell your personal information to any third party. We do not use third-party advertising, analytics, or tracking services.

Data retention

Your responses and family content are retained for as long as your family account is active. The Family Historian (administrator) can delete individual responses at any time through the moderation tools. If you request account deletion, we will remove your personal information and disassociate your contributions from your identity. If your account is terminated by us for violation of our Terms of Service, we may delete all data associated with your account, including your family archive and all submitted content, as described in our Terms of Service.

You can export your family's complete archive at any time in PDF or ZIP format from the family dashboard before deleting your account.

Children's privacy

KinWise is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, please contact us at hello@kinwisdom.com and we will promptly delete that information. Users must be at least 13 years old to create an account or submit content to KinWise.

Your rights

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Delete — request deletion of your account and personal information.
• Export — download your family's complete archive in PDF or ZIP format at any time.
• Opt out of SMS — reply STOP to any SMS message or update your preferences in your profile settings.
• Correct — update your personal information through your profile settings.

To exercise any of these rights, contact us at hello@kinwisdom.com or use the relevant features in your account settings.

California residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request its deletion, and opt out of the sale of personal information. We do not sell personal information. To make a request, contact us at hello@kinwisdom.com. We will respond to verifiable requests within 45 days.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in the app. Your continued use of KinWise after changes take effect constitutes acceptance of the updated policy.

Contact

Questions about this Privacy Policy? Email us at hello@kinwisdom.com.